Privacy Policy

Last updated: October 16, 2025

This Privacy Policy explains how Jasalex Poultry Farm (“Jasalex,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit jasalexpoultry.com (the “Site”), create an account, purchase products or memberships, become a vendor, or otherwise interact with us.

By using the Site, you agree to this Privacy Policy.

1) Who we are (Data Controller)

Jasalex Poultry Farm
Email: [email protected]
Physical address: Luanda Busia Road, Luanda, Kenya

2) What we collect

We collect information in three ways: you provide it, it’s collected automatically, or we receive it from third parties (e.g., payment processors).

a) Information you provide

Account details: name, email, password, phone, shipping/billing address.
Membership information: plan level, status, start/end dates (via Paid Memberships Pro).
Orders & fulfillment: items ordered, quantities, delivery preferences, notes.
Vendor details (if you register as a vendor): business name, contact info, payout details, product listings.
Support messages: inquiries, complaints, claims, and any files you share (e.g., receipts, IDs when necessary).
Marketing preferences: your newsletter and notification choices.

b) Information collected automatically

Device & usage data: IP address, browser type, device identifiers, pages viewed, referring pages, time on page, and general location (country/region).
Cookies & similar tech: see Section 7.

c) Information from third parties

Payment processors (Pesapal): payment status, transaction IDs, and limited metadata needed to confirm/fulfill your order. We do not receive or store your full card/mobile-money credentials.
Fraud prevention & security: signals from anti-abuse/anti-spam tools.

3) How we use your information

Provide the Site & services: account/membership setup, cart, checkout, order processing, shipping, and vendor tools.
Payments: process and verify transactions through Pesapal.
Customer support: respond to questions, handle returns/disputes, and provide updates.
Safety & compliance: detect, prevent, and investigate fraud, abuse, or violations of our Terms.
Improve the Site: analytics, performance monitoring, and new features.
Marketing (optional): send newsletters or offers if you opt in; you can unsubscribe anytime.
Legal obligations: tax, accounting, and regulatory records.

4) Legal bases (EEA/UK visitors)

We process your personal data under these legal bases (GDPR/UK GDPR):

Contract: to provide products/memberships and fulfill orders.
Legitimate interests: to keep the Site secure, prevent fraud, improve services, and communicate necessary updates.
Consent: for non-essential cookies/marketing emails.
Legal obligation: to comply with tax, accounting, and regulatory requirements.

For Kenya, we follow the Data Protection Act, 2019 and guidance of the Office of the Data Protection Commissioner (ODPC).

5) Sharing & disclosures

We share data only as needed to operate the Site and fulfill your requests:

Payment processing: Pesapal (for payments, fraud checks, refunds, reconciliations).
Hosting & infrastructure: web host/CDN/email providers, security and backup services.
Operational partners: couriers/shipping, SMS/email tools, customer support systems.
Compliance & safety: regulators, law enforcement, or advisors where required by law or to protect our rights, users, or the public.
Business changes: if we undergo a merger, acquisition, or sale of assets, your data may transfer as part of that transaction.

We do not sell your personal data.

6) Payments with Pesapal

When you choose Pesapal at checkout:

You are redirected or served secure payment pages hosted by Pesapal.
Jasalex receives payment status and related metadata, not your full card/mobile wallet details.
Your use of Pesapal is subject to Pesapal’s own policies and terms.

7) Cookies & similar technologies

We use cookies and similar technologies to:

Keep you logged in and remember your cart (strictly necessary).
Measure performance and understand how the Site is used (analytics).
Remember your preferences (functional).
Support checkout and fraud prevention.

You can control cookies via your browser settings. Blocking some cookies may affect Site functionality. Where required by law, we will request your consent for non-essential cookies.

8) Data retention

We retain personal data only as long as necessary for:

Providing services and fulfilling our contract with you;
Meeting legal, tax, and accounting requirements; and
Resolving disputes and enforcing agreements.

Typical examples:

Orders: up to 7 years for tax/audit (or as required by local law).
Support tickets: until resolved + a reasonable period.
Marketing: until you unsubscribe or your consent is withdrawn.
Accounts: while active; if deleted, we keep only what’s legally required.

9) Security

We use reasonable technical and organizational measures (HTTPS, access controls, backups, and monitoring) to protect your information. No method of transmission or storage is 100% secure, but we work to reduce risk.

10) International transfers

We operate in Kenya and may use vendors located in other countries. Where applicable, we implement appropriate safeguards (e.g., contractual protections) to protect your data across borders.

11) Your rights

Kenya (Data Protection Act, 2019)

You may have the right to be informed, access your data, correct inaccuracies, object to processing, request deletion, and withdraw consent (where processing is based on consent). You may also complain to the ODPC.

12) Children’s privacy

Our Site is not directed to children under 18. If you believe a child provided personal data to us, please contact us so we can delete it.

13) Marketplace & user safety note

For listings and vendor interactions arranged via our Site, we do not control users or meetings and cannot guarantee identity, safety, or legality. See our Terms & Conditions (Safety, Offline Meetings & Third-Party Interactions) for important risk and liability information.

14) Third-party links

The Site may link to third-party websites/services. Their privacy practices are their own; please review their policies.

15) Changes to this Policy

We may update this Policy from time to time. The updated version will be posted here with a new “Last updated” date. Material changes may be announced on the Site or by email.

16) Contact us

Questions or requests about this Policy or your personal data:
Email: [email protected]