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Website and Technical Help | Msaada wa Website

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Website and technical helpMsaada wa website

Start with a safe refresh and a precise description. Do not create duplicate orders or records to correct a display problem.Anza na safe refresh na maelezo sahihi. Usiunde duplicate orders au records kurekebisha display problem.

1 A new button or page is not appearingButton au page mpya haionekani

A browser, page cache or saved login session can continue showing an older version after the website changes.Browser, page cache au saved login session inaweza kuendelea kuonyesha version ya zamani baada ya website kubadilishwa.

  1. On Windows Chrome or Edge, press Ctrl + F5. On a phone, close the tab, reopen the page and use the browser menu to reload.
  2. Open the same page once in a private/incognito tab. If it works there, clear cached site data for jasalexpoultry.com.
  3. If the page needs a customer or employee role, log out and sign in again with the correct account after the update.
  4. Try another modern browser and confirm mobile data or Wi-Fi is stable.
  5. If it is still missing, send the exact page link, a full screenshot, device/browser and the time tested.
  1. Kwa Windows Chrome au Edge, bonyeza Ctrl + F5. Kwa simu, funga tab, fungua page tena na utumie reload kwenye browser menu.
  2. Fungua page hiyo kwa private/incognito tab. Ikifanya kazi huko, clear cached site data ya jasalexpoultry.com.
  3. Page ikihitaji customer au employee role, log out kisha ingia tena kwa account sahihi baada ya update.
  4. Jaribu modern browser nyingine na uthibitishe mobile data au Wi-Fi iko stable.
  5. Ikiendelea kukosekana, tuma exact page link, full screenshot, device/browser na muda uliojaribu.
2 Mobile menu, form or button problemTatizo la mobile menu, form au button

Zoom, orientation, keyboard overlays and old cached styles can hide controls on a small screen.Zoom, orientation, keyboard overlay na old cached styles zinaweza kuficha controls kwenye small screen.

  1. Set browser zoom to normal, rotate once if necessary, then scroll inside the form or table as well as the page.
  2. Close the on-screen keyboard to reveal buttons near the bottom of a form.
  3. Reload and try the page in a private tab to exclude an old style or script.
  4. Do not tap Submit repeatedly. Wait for the confirmation or check the order/record list before retrying.
  1. Weka browser zoom normal, rotate mara moja ikihitajika, kisha scroll ndani ya form/table pamoja na page.
  2. Funga on-screen keyboard kuona buttons zilizo chini ya form.
  3. Reload na ujaribu private tab kuondoa old style au script.
  4. Usibonyeze Submit mara nyingi. Subiri confirmation au kagua order/record list kabla ya kurudia.
3 A figure or status looks wrongFigure au status inaonekana si sahihi

A precise report lets the source record, filter and calculation be checked without damaging the original data.Report sahihi inasaidia kukagua source record, filter na calculation bila kuharibu original data.

  1. Do not enter a second sale, cost, stock count, feed record or hatch merely to force the displayed total to change.
  2. Record the page/module, date range, frequency, flock/section filter and the exact figure displayed.
  3. State the expected figure and identify the spreadsheet row, order, receipt, batch or physical count supporting it.
  4. Capture a full screenshot including filters and any note beneath the figure. A dash means unavailable or incomplete data, not zero.
  5. Send the evidence to management/support so the underlying approved record or calculation can be corrected once.
  1. Usiingize sale, cost, stock count, feed record au hatch ya pili kulazimisha displayed total ibadilike.
  2. Andika page/module, date range, frequency, flock/section filter na exact figure iliyoonyeshwa.
  3. Eleza expected figure na spreadsheet row, order, receipt, batch au physical count inayoi-support.
  4. Piga full screenshot inayoonyesha filters na note chini ya figure. Dash inamaanisha unavailable/incomplete data, si zero.
  5. Tuma evidence kwa management/support ili underlying approved record au calculation isahihishwe mara moja.
4 A photo, receipt or document will not uploadPhoto, receipt au document haiupload

Keep the original file and reduce only a copy so evidence is not lost.Hifadhi original file na upunguze copy pekee ili evidence isipotee.

  1. Confirm the page allows your account role to upload and that every required field is complete.
  2. Use a common file type such as JPG, PNG or PDF and a clear filename without unusual symbols.
  3. If a large photo fails, resize or compress a copy while retaining readable receipt text and the original image.
  4. Upload fewer files in one attempt, keep the page open and wait for the saved confirmation.
  5. If it still fails, report the filename, type, approximate size, page, device and error message without posting the evidence publicly.
  1. Thibitisha account role yako inaruhusiwa kuupload na required fields zote zimejazwa.
  2. Tumia common file type kama JPG, PNG au PDF na clear filename bila unusual symbols.
  3. Large photo ikikataa, resize au compress copy lakini receipt text isomeke na original ibaki.
  4. Upload files chache kwa attempt moja, acha page wazi na usubiri saved confirmation.
  5. Ikiendelea kukataa, report filename, type, approximate size, page, device na error bila kupost evidence public.
5 What to send when asking for helpUtume nini ukiomba msaada

A complete first message reduces repeated questions and helps Jasalex identify the exact order, page or record.Message kamili ya kwanza inapunguza maswali na kusaidia Jasalex kutambua order, page au record sahihi.

  1. Give your name, reachable phone and whether you are a customer, seller or employee.
  2. Give the order/batch/reference number when the problem concerns a transaction or birds.
  3. Send the page link, time, device/browser, what you did, what appeared and what you expected.
  4. Attach only relevant screenshots with private information protected where possible.
  5. Never send a password, one-time code or full payment credential.
  1. Toa jina, simu inayopatikana na kama wewe ni customer, seller au employee.
  2. Toa order/batch/reference number ikiwa tatizo ni transaction au birds.
  3. Tuma page link, time, device/browser, ulichofanya, kilichoonekana na ulichotarajia.
  4. Attach relevant screenshots pekee na ulinde private information ikiwezekana.
  5. Usitume password, one-time code au full payment credential.
WhatsApp JasalexWhatsApp JasalexEmail supportTuma email

Frequently asked questionsMaswali yanayoulizwa mara nyingi

Will clearing cache delete my website account?Clearing cache itafuta website account yangu?

No. Clearing cached site files does not delete the account or orders. Clearing cookies may sign you out, so know your login before doing that.

Hapana. Clearing cached site files haifuti account au orders. Clearing cookies inaweza kulog out, kwa hiyo jua login yako kwanza.

Should I submit again if a save button appears stuck?Nisubmit tena save button ikionekana stuck?

First check for a saved confirmation and review the relevant list or order. Repeated submission can create duplicates.

Anza kwa kutafuta saved confirmation na kukagua list au order. Repeated submission inaweza kuunda duplicates.

Still need help?Bado unahitaji msaada?

Tell us the page, order or batch number and what you expected to happen. Do not post passwords or payment details publicly.Taja page, order au batch number na ulitarajia nini. Usiweke password au payment details hadharani.

WhatsApp supportMsaada wa WhatsApp info@jasalexpoultry.com