Start Chicken Farming Today!
VIEW CART

Accounts and Access Help | Msaada wa Akaunti na Ruhusa

Skip to help content

Accounts and access helpMsaada wa akaunti na ruhusa

Use one account consistently so orders, customer benefits, downloads and marketplace posts remain connected.Tumia akaunti moja kila wakati ili oda, customer benefits, downloads na marketplace posts ziendelee kuunganishwa.

1 Register and sign inJisajili na uingie

The account page accepts a phone number or email for login. Use the contact attached to your order.Account page inakubali simu au email kwa login. Tumia contact iliyowekwa kwenye oda yako.

  1. New user: register with your active phone number and, where possible, an email address.
  2. Existing user: sign in with the phone number or email already attached to the account.
  3. Do not create a second account merely because an order or benefit is missing; first try the original contact.
  4. After using a shared phone or computer, log out. Never give another person your password or one-time code.
  1. User mpya: jisajili kwa simu inayopatikana na, ikiwezekana, email.
  2. User wa zamani: ingia kwa simu au email iliyounganishwa na account.
  3. Usiunde account ya pili kwa sababu oda au benefit haionekani; anza na contact ya kwanza.
  4. Ukitumia simu au computer ya pamoja, log out. Usimpe mtu password au one-time code.
Login or registerIngia au jisajili
2 Reset a forgotten passwordBadilisha password uliyosahau

Use the official password-reset link. Jasalex staff should never ask you to send your password or verification code.Tumia official password-reset link. Staff wa Jasalex hawapaswi kukuomba utume password au verification code.

  1. Open Lost your password? from the login page.
  2. Enter the phone or email requested by the reset form and follow the message sent to you.
  3. Check spam or junk mail if an email does not appear, then wait before requesting repeated links.
  4. If the contact is no longer available, ask support to verify the account; do not create a duplicate without guidance.
  1. Fungua Lost your password? kwenye login page.
  2. Ingiza simu au email inayotakiwa na form, kisha fuata message utakayotumiwa.
  3. Kagua spam/junk ikiwa email haionekani, kisha subiri kabla ya kuomba links nyingi.
  4. Contact isipatikane tena, omba support ithibitishe account; usiunde duplicate bila maelekezo.
Reset passwordBadilisha password
3 Jasalex Customer accessJasalex Customer access

The qualifying order, registered account and current access period must all connect to the same customer.Qualifying order, registered account na current access period lazima ziunganishwe na customer mmoja.

  1. An order for at least five paid chicks grants Jasalex Customer access to the matching account once the entire order is actually paid.
  2. Access starts as soon as full payment is confirmed, even if delivery is weeks or months away.
  3. Access lasts five months from confirmed full payment. A later qualifying fully paid order earns its own five-month period.
  4. Fewer than five chicks do not grant access. A paid non-customer membership is the alternative route.
  1. Order ya vifaranga watano au zaidi waliolipiwa hutoa Jasalex Customer access kwa akaunti inayolingana baada ya kiasi chote cha oda kulipwa kweli.
  2. Access huanza mara tu malipo yote yanapothibitishwa, hata delivery ikiwa baada ya wiki au miezi.
  3. Access hudumu miezi mitano tangu kuthibitisha malipo yote. Order nyingine inayostahili na iliyolipwa kikamilifu hupata kipindi chake cha miezi mitano.
  4. Chini ya vifaranga watano hakutoi access. Paid non-customer membership ndiyo njia nyingine.
Open Learning CentreFungua Learning CentreMembership optionsMembership options
4 Access or an order is missingAccess au oda haionekani

Most cases are caused by using a different account contact, an unqualified quantity, an invalid order status or an expired access period.Mara nyingi sababu ni account contact tofauti, quantity isiyofikia, invalid order status au access iliyoexpire.

  1. Log out, then sign in using the exact phone number or email used for the order.
  2. Check that one order contains at least five paid chicks, is fully paid, and has not been cancelled, failed or refunded.
  3. Check whether five months have passed since the most recent qualifying order was fully paid.
  4. If it is still missing, contact support with the order number, customer name and phone used on the order.
  1. Log out kisha ingia kwa simu au email ile ile iliyotumiwa kwa oda.
  2. Kagua order moja ina vifaranga watano au zaidi waliolipiwa, imelipwa yote, na haijacanceliwa, kufeli au kurefundiwa.
  3. Kagua kama miezi mitano imepita tangu order ya mwisho inayostahili kulipwa yote.
  4. Ikiendelea kukosekana, wasiliana na support ukiwa na order number, customer name na simu ya oda.

Frequently asked questionsMaswali yanayoulizwa mara nyingi

Should I create another account if my order is missing?Niunde account nyingine oda ikikosekana?

No. First sign in with the contact used on the order and ask support to match the existing account. A duplicate can split orders and access.

Hapana. Anza na contact ya oda na uombe support ilinganishe existing account. Duplicate inaweza kutenganisha oda na access.

Why can I see previews but not full lessons?Kwa nini naona preview lakini si full lessons?

Public visitors receive previews. Full lessons require an active Jasalex Customer, eligible membership, staff or administrator account.

Public huona preview. Full lessons zinahitaji active Jasalex Customer, eligible membership, staff au administrator account.

Still need help?Bado unahitaji msaada?

Tell us the page, order or batch number and what you expected to happen. Do not post passwords or payment details publicly.Taja page, order au batch number na ulitarajia nini. Usiweke password au payment details hadharani.

WhatsApp supportMsaada wa WhatsApp info@jasalexpoultry.com